Analyst - Customer Engagement

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

data analysis training product demonstrations customer journey mapping crm tools

📋 Description

  • Develop and maintain detailed customer profiles from usage data.
  • Deliver advanced product demos and customized training for clients.
  • Act as primary client contact, coordinating with internal/global teams.
  • Build strong client relationships via regular interactions and QBRs.
  • Monitor product usage, identify gaps, and drive adoption.
  • Improve customer success processes by identifying gaps and guiding analysts.

🎯 Requirements

  • Bachelor’s or Master’s degree; 0-3 years in CRM or client-facing roles.
  • Strong communication, negotiation, and stakeholder management.
  • Analytical and problem-solving skills; turn data into action.
  • Proven ability to build relationships, manage priorities, cross-functional teams.
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