Business Operations Specialist

About the Role

We are looking for a sharp, resourceful, and driven Business Operations Specialist to help us level up how we work. This role is all about making sure we’re running efficiently, focusing on what matters, and using data to drive smarter decisions. If you love solving complex problems, digging into data, and optimizing processes (without sweating the small stuff), we would love to hear from you.

What you\'ll do

• CRM & Sales Ops: Keep our CRM and sales workflows humming. Lead management? Automation? Process improvements? You’re on it.
• Customer Success Ops: Make sure renewals, upsells, and customer workflows are seamless and effective.
• Data Insights: Build dashboards, analyze data, and turn insights into action. Help the team see the bigger picture and make better decisions.
• Internal Product Support: Work with the product team to research, specify, and prioritize R&D tickets.
• Product Launches: Help us plan and execute successful launches by keeping everyone aligned and focused.
• General Ops: Streamline billing, improve processes, and tackle the day-to-day ops challenges that come up.
• Cross-Team Collaboration: Work closely with sales, customer success, marketing, and product to keep everyone moving in the same direction.

Who You Are

• You’re data-driven. Numbers tell a story, and you know how to read it—and share it with others.
• You’re tenacious. When there’s a problem, you won’t stop until you’ve found a solution.
• You’re smart and curious. You ask great questions, learn fast, and don’t mind stepping into unfamiliar territory.
• You don’t sweat the small stuff. You know how to prioritize and focus on what really matters.
• You’re a team player. Collaboration is second nature, and you know how to bring people together to get things done.

What You Bring

• Experience in operations, data analysis, or a similar role (bonus points if you’ve worked in a startup or fast-paced environment).
• Strong analytical skills, with experience building and maintaining dashboards (Metabase, Tableau, or similar tools).
• A knack for process improvement and finding ways to work smarter, not harder.
• Great communication skills—you can explain complex ideas clearly and concisely.
• Experience juggling multiple priorities and keeping projects on track.

About Anagram

Anagram is the ultimate insurance billing platform for eye care providers. Combining instant eligibility and benefit verifications, patient responsibility calculation, claims management, payment posting, and more, Anagram\'s all-in-one revenue cycle management solution is designed to save providers time and money, and free doctors to deliver the best care for their patients. Our mission is to simplify insurance, and it\'s working: over 2,000 eye care professionals rely on Anagram to manage their insurance billing. Founded in 2014, Anagram is the largest and fastest-growing insurance billing platform for eye care providers in America and processes hundreds of millions of dollars each year.

Benefits

• Industry-leading compensation including salary and equity ownership
• MacBook, monitor, and all the technologies you need to succeed
• Medical & Dental Insurance
• 401k
• Fast-paced startup environment
• Remote first company