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itil servicenow lean six sigma rpa📋 Description
- Drive operational excellence across AMS L1/L2 to improve SLA and MTTR.
- Lead digital and automation initiatives (ITOM ServiceNow, RPA, automation).
- Optimize workflows through process reengineering and automation solutions.
- Establish Six Sigma/ITIL governance; track KPIs and continuous improvement.
- Engage stakeholders; mentor L1/L2; support KT onboarding and CSI workshops.
- Shift timing: 1:30 PM to 10:30 PM.
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