AMS Innovation and Improvement Manager

Added
23 days ago
Type
Full time
Salary
Salary not provided

Related skills

itil servicenow lean six sigma rpa

📋 Description

  • Drive operational excellence across AMS L1/L2 to improve SLA and MTTR.
  • Lead digital and automation initiatives (ITOM ServiceNow, RPA, automation).
  • Optimize workflows through process reengineering and automation solutions.
  • Establish Six Sigma/ITIL governance; track KPIs and continuous improvement.
  • Engage stakeholders; mentor L1/L2; support KT onboarding and CSI workshops.
  • Shift timing: 1:30 PM to 10:30 PM.
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