Lead and develop a high-performing CS team, driving revenue and retention.
Own Net Revenue Retention (NRR) targets, reducing churn and driving expansions.
Implement structured expansion strategies; optimize upsell/cross-sell opportunities.
Define expansion strategies; enable CSMS to close opportunities with Sales & Marketing.
Align with Sales, Product, and Marketing to champion the customer voice.
Optimize customer journeys: onboarding, adoption, and long-term success.

🎯 Requirements

6+ years in CS, 3+ years in leadership (B2B SaaS).
Proven track record in retention, expansion, and satisfaction at scale.
Strong leadership skills to grow a high-performing team.
Data-driven mindset with metrics for CS and account management.
Exceptional communication with C-level executives.
Thrives in a fast-paced, high-growth environment.

🎁 Benefits

Nice work environment
Competitive Salary
Health Insurance
Stock Options
Annual Company Trip in a secret location
and more!

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