Related skills
payments financial services agile contact centre operations loyalty platforms📋 Description
- Lead end-to-end delivery of contact centre projects.
- Manage loyalty initiatives and customer journeys.
- Coordinate business, technology, and third-party partners.
- Govern planning, risk, and reporting across initiatives.
- Align contact centre ops with loyalty objectives.
- Work in a fast-paced, regulated environment.
🎯 Requirements
- Proven PM delivering complex contact centre initiatives in agile env.
- Strong airline industry experience essential.
- Experience with loyalty programmes and end-to-end processes.
- Experience with high-value customers and customer-centric models.
- Background in financial services or payments loyalty advantageous.
- Strong stakeholder management and cross-functional collaboration.
🎁 Benefits
- Hybrid model: work from Dublin office two days a week.
- Competitive salaries based on experience.
- Learning and development opportunities.
- Flexible working environment.
- Career advancement opportunities.
- Equal opportunity employer.
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