Sector Lead, Consumer - Channel & Customer Research

Overview

AlphaSense is seeking a Sector Lead, Consumer - Channel & Customer Research to lead consumer insights across channels and customer touchpoints. This remote role supports the United States market and collaborates with cross-functional teams to shape product strategy and customer experience.

About AlphaSense

AlphaSense provides an AI-powered search and intelligence platform that helps executives discover and act on market signals. This role focuses on consumer understanding across channels to inform strategy, product development, and go-to-market plans.

Role & Responsibilities

• Design and execute end-to-end consumer research programs focusing on channel dynamics and customer interactions.
• Lead cross-functional teams (Product, Marketing, Sales, Customer Success) to translate insights into actionable strategy, roadmap, and positioning.
• Develop research plans, recruit and manage participants or vendors, and synthesize findings into clear executive-ready insights.
• Present findings to stakeholders with compelling storytelling and data-driven recommendations.
• Establish governance for research practices, ensuring data quality, ethics, and compliance.
• Mentor junior researchers and analysts; collaborate with data science teams to integrate qualitative and quantitative insights.

Qualifications

• 5–8+ years in consumer research, market research, or related field with demonstrated leadership experience.
• Strong expertise in qualitative and quantitative research methods.
• Experience with B2B/B2C environments, preferably in SaaS or enterprise software.
• Excellent stakeholder management, communication, and storytelling skills.
• Familiarity with tools such as Qualtrics, SPSS/R, Tableau/Power BI; SQL knowledge is a plus.

Location & Work Model

Location: Remote - United States (Remote role within the U.S.).

Work model: remote

Benefits

• Competitive compensation and comprehensive benefits
• Flexible, remote-friendly work environment