Sales & Service Manager - Chatswood Chase at Alo Yoga

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

The Sales & Service Manager is a member of the store leadership teamwho deals withALO’sbusiness and guest experience strategy in the store. This individual is passionate aboutbusiness targets, sales,guest experience, and elevating talent to meetALO’sguiding principles.This role’s north star is pointed at ensuring thatguest experience in the store is exceptional.

Duties require constant movement in and around the store, including the sales floor and back ofhouse. When not activelyassistingguests, this position takesinitiativeto perform other tasks, as needed, to keepstoreclean, safe, inviting andoperatingefficiently.

Sales & ServiceLeader

Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps

Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching

Continue to build the client relationship daily with our customers

Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store

Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team

Business Leader

Represent the business in meetings and on conference calls, in partnership with General Manager

Review,Monitorand partner with General Manager to manage the budget,reportingand other business data; including metrics (e.g.Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)

Future planning workflow business needs to protectoptimalperformance

People Leader

Ensure that the Sales, Service, and Community team exudesALO'smission andguiding principlesto effectively communicate to ourguestswho we are, what we do and why we do what we do

Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team

Establish internal & external pipeline through succession planning and recruitment strategy

Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager

Business Partner

Oversees the execution of certain deliverables on theALOSales and Service Model, protecting operational efficiency

Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals

Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Sales & ServiceLeadership Qualifications

3-5 years of retail or related industry leadership experience

Working knowledge of MS Office (Word,Exceland Outlook)

Extraordinary interpersonal and communication skills, both verbal and written

Agile with the ability to handle multiple tasks in a changing environment

Independent work ethic, time management skills, and personal accountability

Requires constant movement in and around all areas of the store

Aligns with and embodiesALO’sGuidingPrinciples

Ability to lift, push, carry or otherwise move up to 50 pounds

Ability to lift, bend, kneel, climb,crawland/or twist, and safely climb up/down a ladder

Ability to stand and move for an entire shift

Sales & ServiceManager Schedule

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening,closingand weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January)

As an Equal Opportunity Employer,ALOdoes not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

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