Related skills
hubspot zapier canva chatgpt n8n📋 Description
- KPIs: onboarding CSAT, time-to-value, retention, health, adoption, advocates.
- Own post-sales journey: onboarding → adoption → retention → advocacy.
- Trusted advisor; build relationships with champions and stakeholders.
- Train customers and run product workshops to enable usage.
- Collaborate with customers to solve use cases using Almabase.
- Check-ins and reviews; monitor health; coordinate renewals with AM.
🎯 Requirements
- 1-2 years SaaS B2B CS experience; US customers preferred.
- AI tools like ChatGPT, Perplexity, Gamma, Canva, Zapier, N8N.
- Excellent written and verbal communication skills.
- Strong relationship-building and stakeholder management.
- Strong problem-solving with technical/analytical aptitude.
- Deep understanding of software products and nuances.
- Experience with CS software or CRM (HubSpot) is helpful.
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