Revenue Operations Manager, Customer Success

Overview

Alloy is hiring a Revenue Operations Manager, Customer Success to align cross-functional revenue teams, optimize processes, and drive data-driven decision making. This role partners with Sales, Customer Success, Marketing, and Product to standardize workflows, maintain data quality, and scale reporting across the customer lifecycle from onboarding to renewal and expansion.

About Alloy

Alloy is a data-driven organization focused on enabling teams with reliable insights and scalable processes to maximize customer value and revenue growth.

Responsibilities

• Define and optimize revenue operations processes across Customer Success, Sales, and Marketing.
• Own data quality, reporting, and analytics; design and maintain dashboards and metrics.
• Develop scalable workflows and automation across CRM and tools used by Revenue teams.
• Collaborate with cross-functional partners to ensure accurate forecasting, onboarding, renewal, and expansion.
• Provide actionable insights to leadership to drive revenue growth and customer success outcomes.

Qualifications

• 5+ years in revenue operations, customer success operations, or related fields.
• Strong experience with CRM systems (e.g., Salesforce), data analysis, and building dashboards.
• Excellent collaboration and communication skills across multiple teams.
• Ability to translate business needs into scalable processes and clear metrics.

Benefits

• Competitive compensation and benefits.
• Opportunities for career growth and advancement.
• Collaborative, fast-paced work environment.