Customer Relations Correspondence Coordinator

📋 Description

• Handle multiple chats and SMS conversations with accuracy.
• Modify reservations and assist with changes/cancellations.
• Provide information via live chat; resolve travel issues.
• Escalate complex problems to other teams when needed.
• Maintain high standards; meet quality metrics and schedules.
• Deliver friendly, professional customer service actions.

🎯 Requirements

• Authorized to work in the US.
• High School Diploma or GED; college preferred.
• At least 6 months in customer service (G4 preferred).
• Typing speed over 50 WPM; MS Office proficient.
• Excellent written communication; able to use Zoom, Teams, Email, live chat.
• Bilingual Spanish preferred.

🎁 Benefits

• Profit Sharing
• Medical/Dental/Vision/Life/Disability Insurance
• Medical Travel Reimbursement
• 401K with employer match
• Employee Stock Purchase Plan
• Flight Benefits