Related skills
forecasting customer success saas leadership enterprise📋 Description
- Lead global Customer Success across Americas, EMEA, APAC.
- Align CS with Sales, Services, Product, Engineering, and Support.
- Own global retention, NRR, health metrics, and strategic programs.
- Sponsor top strategic global customers; drive scalable programs.
- Oversee escalations and lifecycle outcomes globally.
- Build operating model with regional nuance and accountability.
🎯 Requirements
- 15+ years in SaaS CS or related leadership.
- 10+ years leading global teams.
- Experience scaling across AMER and EMEA.
- Experience with enterprise customers using API-driven products.
- Strong executive communication and relationship-building.
- Deep operational experience incl. forecasting and KPI design.
🎁 Benefits
- On-Target Earnings pay range: $294,500 – $345,000 USD
- Flexible remote or hybrid workplace
- Equal Opportunity Employer; inclusive culture
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