Senior Customer Success Manager

Added
15 days ago
Type
Full time
Salary
Salary not provided

Related skills

account management customer success saas cross-functional collaboration product training

📋 Description

  • Drive post go-live adoption and value to ensure success and growth.
  • Lead user enablement by conducting product trainings.
  • Collaborate with Solutions Architects to guide customers through project management and tech needs.
  • Provide proactive recommendations to optimise platform usage.
  • Maximise adoption of product features to drive value.
  • Document and articulate ROI from our solution.

🎯 Requirements

  • Fluency in English
  • Secondary language beneficial
  • 2-3 years in customer success, account management, or SaaS project management
  • Experience managing a portfolio of accounts with a highly technical product
  • Proven ability to build relationships and communicate at all levels
  • Ability to set priorities, drive decisions, and close on recommendations

🎁 Benefits

  • Flexible workplace model
  • Remote or hybrid options available
  • Global offices in Paris, NYC, London, Sydney and Bucharest
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