Do work that matters.

AtAlertMedia, everything we do supports our mission:

To save lives and minimize loss byidentifyingactive threats globally andfacilitatingthe timelycommunications when an emergency threatens personal safety and business continuity.

Our core values drive us in our important mission of keeping people safe& informed:

We’rehumans not robots
Customers always come first
We work better together
Simplicity is our strength
Our reputation is priceless
Hard work pays off

As a

Customer Support Specialist (Shift Monday through Friday, 9:00 a.m. through 5:00 p.m. GMT) NEU,
you’llbe the voice of our brand— engaging directly with customers via phone, email, and live chat to deliver outstanding support and service.You'llmanage a variety of front-facing interactions, ensuring every conversation reflects our commitment to excellence and care.You’llplay a pivotal role in shapingthe customerexperience by providing fast, friendly, and solution-oriented support. Whetheryou’reresolving a question or guiding someone through a challenge, your professionalism and empathy will leavea lasting impressionand reinforce the trust our customers place in us every day.

Who you are:

You're

excited to buy into our "customer love" mentality and are motivated by going

above and beyond

for the customers you serve. Ideally, you have 1-2 years of experience in customer support. You are a team player, have a roll-up-your-sleeves mentality when it comes to

AlertMedia

customers needing support. You are motivated by cheerfully,

promptly

and professionally helping resolve customer issues whether it be by email, phone call, or customer chat. You value a "we're all in this together" mentality with your team and enjoy on-going training and increasing your product knowledge.

What you get to do every day:

Support
AlertMedia
customers by assessing inbound tickets and live chats inquiring about product issues and general account questions in a prompt manner. 
Communicate with professionalism and empathy as you work to resolve customer issues. 
With the help of our Learning & Development Manager, you will stay updated on product knowledge. 
Manage customer tickets within our case queue. 
Go the extra mile in interacting with our customers, ensuring they have a “world class” support experience. 
Escalate advanced customer cases to the
appropriate team
members. 
Collaborate with fellow team members, sharing your experiences and knowledge.

What you bring to the role:

1-2 years of experience in a customer support role in software is preferable 
Familiarity with Zendesk, Slack, Excel, Outlook, or similar 
Tons of energy, humor, compassion, and enthusiasm 
A passion for continual learning with a desire and willingness to be coached 
The ability and desire to work in a fast-paced challenging environment 
Exceptional phone etiquette & written communication skills
Strong listening skills 
Thrives with both autonomy and collaboration 
Outstanding English communication skills 
This position is not eligible for visa sponsorship 
Shift available – Monday through Friday, 9:00 a.m. through 5:00 p.m. GMT (NEU)
Position is fully remote and open to Ireland residents

Why you’ll love working at AlertMedia:

Competitive Base Salary
Amazing rewards and incentives – we love celebrating each other
Commitment to community service with opportunities to give back
A Best Places to Work company 9 years in a row and numerous other awards
Ongoing career development opportunities through our Learning & Development team - we love investing in our people!

About AlertMedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit

www.alertmedia.com

Come join us in our mission to save lives and minimize loss through effective communication.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy –https://www.alertmedia.com/legal/privacy-policy/

Customer Support Specialist (Shift Mon-Fri, 9:00am-5:00pm GMT) NEU

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