At AlertMedia, everything we do supports our mission

: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.

Our values which reflect our view on what’s important and what’s right include
: 

We’re humans not robots
Customers always come first  
We work better together
Simplicity is our strength
Our reputation is priceless
Hard work pays off

As one of the fastest growing software

companies in the United States, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!  

AlertMedia

is looking for a

dynamic

Customer Advocacy Manager
to

lead the strategy and execution of our customer advocacy program. This role will own the vision for how customer voices power

our brand narrative, strengthen customer relationships, and accelerate revenue growth.

You’ll

manage

a best-in-class advocacy engine—

identifying

, cultivating, and amplifying customers who champion

AlertMedia’s

mission through s

potlights

, peer references,

thought leadership opportunities

, and more

. This role

reports to the

Senior Director, Segment Marketing & Events

and is based in Austin, TX.

Who you are:

You’re

a relationship-driven marketer who thrives at the intersection of strategy and execution. You excel at building deep, trust-based partnerships with customers and internal teams alike—turning shared success stories into strategic business assets. You bring structure and process to fast-moving environments, balancing creativity with operational discipline. As a seasoned advocate for customers, you know how to influence cross-functional stakeholders, prioritize competing needs, and deliver programs that scale impact across Marketing, Sales, and Customer Success.

What you get to do every day:

Own and evolve the global customer advocacy strategy
, defining goals, success
metrics, and scalable processes that amplify customer voices across the buyer journey.
Identify
and activate the right advocates to support the sales cycle
—matching customer champions to reference calls and webinars that accelerate deal velocity and reinforce credibility with prospects.
Oversee the health and growth of the customer
advocate
database
, ensuring
segmentation by industry, use
case
, and persona to support sales and marketing motions.
Define strategy and
drive execution for key advocacy programs
, including references, nurture streams,
AlertMedia’s
C
ustomer Advisory Board
, 3
rd
party review sites, customer spotlights, and reference webinars.
Collaborate with
cross-functional partners
(Marketing, CS, and Sales) to drive customer storytelling and advocacy alignment across all go-to-market initiatives.
Build and nurture relationships
with top-tier customers to develop advocates for speaking engagements, peer references,
reviews,
customer spotlights,
awards
, and more
.
Design and implement scalable systems
for customer story intake,
selection
, and activation—including automation of reference workflows within Salesforce and advocacy tools.
Partner with leadership to shape and expand customer advisory programs
, including advisory board design, content strategy, and long-term engagement planning.

What you bring to the role:

3+ years of customer marketing/customer advocacy experience;
preferably for a B2B SaaS company.
Proven success building and scaling advocacy programs
that deliver measurable business impact (e.g., influenced pipeline, content output, brand visibility).
Strategic thinker with operational rigor
—able to connect advocacy initiatives to company goals and lead with data-driven insights.
Experience influencing executive stakeholders
and collaborating cross-functionally with Sales, CS, and Marketing leaders.
Deep understanding of advocacy and reference management
programs
and how to operationalize them across teams.
Strong program management and leadership skills
, able to manage multiple complex initiatives simultaneously with autonomy.
Thrives
in a fast-paced, high-growth environment
where innovation and initiative are expected.

Why you’ll love working at AlertMedia:

Competitive base salary +
 
Company-wide bonus program 
Generous and flexible time off and parental leave policies 
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 
401K with generous company match 
Amazing rewards and incentives – we love celebrating each other! 
Commitment to community service with opportunities to give back
 
 
A Best Places to Work company 10 years in a row and numerous other awards 
Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails 
Ongoing career development opportunities through our Learning & Development team

About

AlertMedia
:
 

AlertMedia

helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes

identify

, respond to, and recover from critical events faster and more confidently.

AlertMedia

supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. 

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and

equitable

workplace for all people is key to our success and

core to our

values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage.

We'd

love to get to know you better and share how we serve our amazing customers. For more

information,

please visit 

www.alertmedia.com

Come join us in our mission to save lives and minimize loss through effective communication.

AlertMedia

does not currently sponsor applicants for work visas.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and

in accordance with
our Privacy Policy – 
https://www.alertmedia.com/legal/privacy-policy/
  

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