Product Engineer (x/f/m) - Claims Management

🎯 The mission & impact

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR.

Our team of 600 people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

🚀 What you'll build and who you'll work with

You would join the team called “Claims Management”, in charge of refunding €350M+ of healthcare expenses every year to 1M+ members across France, Belgium, Spain, and Canada.

Our mission is to refund each member as fast as we can and the right amount, while being cost-effective for Alan.

We have internalized all the critical parts to handle health claims, which makes this product division a technical, deep, and exciting place to work.

Claims Management contains several product crews, notably:

• Document processing: 2M documents received every year. We automatically parse a good portion of them with LLMs but we want to go further.

• Claims experience: Building the most memorable and straightforward experience for our members to understand their guarantees and get a claim refunded. Across 4 different countries, mobile and desktop.

• Payments: Building a payment infra & source ingestion system to make sure our members get refunded super fast or better, they don’t need to advance the money.

• Fraud fighting: 4M€ saved in 2024 with an internal stack combining Machine learning scoring, anomaly detections, and manual investigations

You’ll love to work in Claims Management if you’re interested in building complex systems that need to work perfectly 24/7 every day of the year despite being on a high-growth trajectory.

🤘 How we do it ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

🎯 What drives us — We're obsessed with helping our members live healthier

• Mission is the Boss: long-term thinking, seeking our mission success above all else.

• Member & customer-led: obsessively focused on solving members & customers problems and creating the most delightful experiences.

🏆 How we build excellence — We hire the best people and give them platform to succeed

• Champions of excellence: extremely high standards and talent density.

• Distributed ownership: accountable enlightened despots, everyone owns their decisions and results.

• Radically transparent: all information is accessible and written-first, so everyone can make the best decisions asynchronously

🤝 How we grow together — We help each other improve through honest feedback and bold thinking

• Optimistic alchemy: optimists who collaborate with genuine care and support teammates.

• Empathetic challengers: direct, caring feedback combined with praises to help each other grow professionally

• Bold & creative contrarians: think differently to achieve greatness, try new approaches

⚡ How we move fast — We fight complexity and focus on what matters most

• Disciplined in execution: taking decisive actions with focus that compounds success over time

• Fight for simplicity: only high impact processes, smart frugality

⭐ Is it you we’re looking for?

We are looking for engineers with 3+ years of experience who get excited about turning growth challenges and marketing complexity into simple, member-first experiences

We value:

• Passionate about creating delightful products with exceptional user experiences, you understand what it takes to build delightful user experiences at scale.

• Good experience building and shipping web applications

• You're genuinely interested in the business side - understanding conversion funnels, marketing metrics, and what drives growth

• Clear progression in your career - increasing responsibility, scope, and impact over time.

• Open to working with TypeScript and Python in a cross-platform environment, familiar with modern web technologies, and proficient in Object-Oriented Programming (Python, Java, Swift, Kotlin, or C#).

• Self-starting and entrepreneurial.

• Humble and still willing to grow (no matter your seniority!).

• Collaborative, enthusiastic about teamwork, learning, and teaching.

• English working proficiency

Mission Alignment:

• Healthcare technology excites you

• Leveraging AI to redefine our roles and unlock scalability

⭐ The Engineering team ⭐

In our engineering team, we build the infrastructure, interfaces, and applications to provide first-class service to our members, health professionals, and even ourselves!

Being an engineer at Alan means joining a team of talented, committed and passionate engineers, with a lot of product interaction.

We move fast, with a lot of ownership, and are proud to tackle big problems!

Our process is very simple: those who make product decisions are the same ones who build them.

Our stack is React, Python/Flask, PostgreSQL in a monorepo. We deploy daily and believe in distributed ownership - you build it, you own it.

Want to know more? Read this article if you want to discover how life as an Engineer at Alan and this article on our Engineering career path.

🌍 How we work

Location: You must be legally eligible to work in France, Belgium, or Spain.

Remote work: We offer remote work flexibility, but we value in-person collaboration and are looking for people who want to help people live in good health to 100 while helping employers turn health benefits from a cost center into their most valuable investment.

🎯 Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor pages for more info.

You want to know more about Alan?

• 🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

• 🤘 A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

Note: While you're applying for the Claims Management team, you may join a different engineering team based on where we think you'll have the most impact.