Technical Customer Success Manager, NA West

Overview

Akuity is seeking a Technical Customer Success Manager for the North America West region. This remote role will partner with customers to drive successful adoption of Akuity's platform and serve as a trusted technical advisor.

What you'll do

• Own the technical success of customers in NA West from onboarding to renewal.
• Onboard, configure, and integrate Akuity's platform with customer environments; guide best practices.
• Collaborate with Sales, Product, and Support to ensure customer outcomes and expansion opportunities.
• Proactively monitor health metrics and drive adoption plans; manage risk and escalations.
• Provide technical guidance on APIs, integrations, and platform capabilities; deliver training to customer teams.
• Gather product feedback and relay customer needs to product and engineering teams.

What we're looking for

• 3+ years in customer success, solutions engineering, or technical account management.
• Strong communication and presentation skills; ability to articulate complex technical concepts to multiple stakeholders.
• Technical fluency with APIs, cloud platforms (e.g., AWS, GCP, Azure), and modern SaaS stacks.
• Experience with onboarding, adoption strategies, and customer advocacy.
• Ability to work independently in a distributed, remote environment.

What we offer

• Competitive compensation and benefits package.
• Remote-friendly culture with flexible hours and equipment stipend.
• Opportunities for professional growth and advancement.

About Akuity

Akuity helps engineering teams deliver software faster by providing cloud-native tooling and best practices to optimize deployment, reliability, and performance.

How to apply

Apply here: https://job-boards.greenhouse.io/akuity/jobs/4007926009