Referral Coordinator

Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California’s D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers. 

Responsibilities

• Request prior authorizations from a variety of health plans for visits, procedures, and referrals.
• Monitor and track the status of patient referrals, following up with health plans as needed.
• Maintain accurate and detailed records of patient referrals, including referral forms and documentation of communication.
• Ensure compliance with documentation and data entry protocols.
• Verify patient insurance coverage.
• Provide regular updates to healthcare providers and management on referral trends and issues.
• Collaborate with healthcare providers and staff to identify opportunities for improving the referral process.
• Be open-minded to process changes and new technologies.
• Ensure compliance with healthcare regulations, including HIPAA and relevant state and federal guidelines.
• Maintain confidentiality and security of patient information.

Requirements

• High school diploma or equivalent.
• Knowledge of medical terminology, including CPT and ICD-10 codes.
• At least 1 year of experience as a Referral Coordinator in any specialty.
• Strong collaborator with a positive, team-focused mindset.
• Enthusiastic about contributing to a supportive and team-oriented culture.