Credentialing Supervisor

Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California’s D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers. 

The Opportunity

Are you driven to build the systems that keep healthcare running seamlessly? As a Credentialing Supervisor, you’ll lead our credentialing team to ensure providers are credentialed quickly and accurately — so patients always have uninterrupted access to care. This is a hands-on leadership role where you’ll streamline workflows, introduce new technology, and tackle complex challenges alongside clinical, operations, and payer relations teams. If you’re energized by leading people, improving processes, and building a credentialing function that supports high-quality care, we’d love to meet you.

What You’ll Do

• Lead, coach, and support a team of credentialing specialists to deliver accurate, timely, and compliant work.
• Oversee credentialing, re-credentialing, and privileging processes to keep providers active and patient care uninterrupted.
• Monitor application timelines to prevent delays and resolve escalated issues from staff, clinics, and providers.
• Partner with operations, compliance, payer relations, and clinical leaders to align on provider onboarding and coverage needs.
• Build, refine, and document SOPs and policies to streamline workflows and strengthen compliance.
• Ensure compliance with the state, federal, and payer-specific credentialing requirements.
• Act as the primary liaison for external partners, including payers, hospitals, and credentialing verification organizations.
• Drive process improvement and automation initiatives, supporting system upgrades and special projects.

Who You Are

• Bachelor’s degree in healthcare administration, business, or related field (preferred).
• 3+ years of experience in provider credentialing, with at least 1 year in a supervisory or lead role (preferred).
• Strong knowledge of NCQA standards, payer requirements, and credentialing best practices.
• Excellent problem-solving and critical thinking skills, with the ability to resolve escalated issues.
• Proven ability to manage and motivate a team in a fast-paced environment.
• Exceptional organization skills, with sharp attention to detail and ability to manage multiple priorities.
• Strong written and verbal communication and interpersonal skills to collaborate cross-functionally and with external stakeholders.
• Experience with credentialing software and databases (preferred).

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program

Location & Specialties hiring:

• This role is in-person in Pomona Valley with the opportunity to work remotely on a case-by-case basis