Lead and coach a team of 20 Account Managers and Customer Success Managers.
Drive GTM strategy to boost product adoption, revenue, and retention.
Build strong client relationships and deliver transformational value.
Collaborate cross-functionally to translate customer needs into product and GTM initiatives.
Set and report on team goals; monitor KPIs and training to improve performance.
Escalate and resolve client issues to mitigate churn risk.

🎯 Requirements

12+ years in sales or account management; 8+ in leadership (fintech/payments).
Proven track record leading high-performing teams to ambitious targets.
Analytical with ability to drive strategic planning and data-driven decisions.
Deep fintech/payments knowledge including regulations and trends.
Bachelor’s degree required; advanced degree a plus; strong communication.
Experience GTM strategy, product adoption, and managing complex client portfolios.

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