Support Agent

About Airtm

Airtm is a financial-infrastructure company building the future of the online-work economy. We are on a mission to empower the world's growing number of Digital Entrepreneurs in the Global South, giving them the financial freedom to thrive.

The problem is clear: in emerging markets, accessing the dollar economy is difficult. Cross-border payments are slow, expensive, and often lose value to inflation. This limits the potential of millions of talented individuals.

Airtm’s solution is a swift and comprehensive financial platform that facilitates low-value cross-border payments and local cash-outs. As pioneers in stablecoin-payment infrastructure, Airtm has built the most advanced cross-border payment system available on the market.

As a company married to the world of online work, Airtm will go beyond payments to build the necessary infrastructure the online-work economy needs to thrive. We are fostering an entirely new economy, giving individuals, communities, and countries the tools to take control of their financial destinies.

About the role

The commOps support team is responsible for attending and resolving the needs of our users, relying on procedures and tools provided by Airtm, to ensure that we comply with all applicable operational requirements and best practices of our operation.

What you’ll be responsible for

• Respond and solve the needs of our users through ticketing packages
• Achieve the objectives set by your team based on the operation
• Report immediate and prioritized needs of our users
• Fulfill a working day
• Attend team meetings.

Experience, skills & stack required

• Experience in customer support with technology programs
• Availability of schedule
• Have computer equipment and stable internet access
• Demonstrated analytical, empathic skills and teamwork
• Curiosity and proactive
• Familiarity with cryptocurrency
• English speaker

Application Instructions

Please apply only if you are from Latin America or the following countries!

• Sri Lanka
• Vietnam
• WAEMU countries (Benin, Burkina Faso, Côte D'Ivoire, Guinea-Bissau, Mali, Niger, Senegal, and Togo)
• Tanzania