Regional Account Manager CEE, Automotive

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. 

Job description: Regional Account Manager CEE, Automotive

Airspace is growing rapidly and we are looking for a Regional Account Manager Automotive (Central & Eastern Europe - CEE), who will play a dual role in managing existing client relationships while also actively seeking new business opportunities. You will have a designated region across the Automotive vertical within Airspace, with direct responsibility for managing a portfolio of strategic accounts.

Your contribution is key as we continue to scale our business internationally. Help us bring our transformational logistics service to market with your knowledge and experience.

As the main focus of our automotive strategy will be CEE and Scandinavia,  we would prefer candidates from the following countries  Hungary, Romania, Poland, Bulgaria, Austria, Germany and SwedenThis position reports to the Automotive Sector Vice President.

What will you do:

• Responsible for Net Retention Revenue for your respective region within your vertical
• Directly responsible for managing and growing a portfolio of fast-growing strategic accounts within your vertical and main POC for initial escalations and responsible for day-to-day customer communication
• Collaborate closely with the Global Account Manager to cascade regional needs to the account team for evaluation and develop strategies for each to mitigate risk and increase deal confidence
• Monitor account performance, analyze data, and provide regular reports on account status, including sales metrics and client feedback
• Identify and target potential new clients within the designated region, using market research and industry knowledge. Execute the sales process from lead to closure by hunting, implementing and growing individual regional opportunities.
• Manage the regional contract negotiation and closing process including negotiations, terms and conditions, and procurement activities
• Develop strong internal partnerships with the account management, product, operations, finance, sales, and growth teams to assure that services are seamlessly delivered in an integrated, aligned, and collaborative manner to produce business outcomes that positively impact onboarding, expansion, and retention
• Drive continuous improvement programs and processes to meet customer satisfaction, and develop new services opportunities
• Develop performance metrics and benchmarks to measure customer health and team performance. Own the tracking and reporting of meaningful metrics to internal stakeholders
• Demonstrated communication and facilitation skills, proven track record of building relationships with senior stakeholders within the Automotive Logistics Industry, and ability to handle multiple priorities
• Direct accountability to meet or exceed your quarterly and annual sales quota on a consistent basis (account expansion & new logos)
• Project manage implementation of opportunity and hold internal/external stakeholders accountable
• Collaborate with the supporting departments on billing, systems, and operational issue resolution, coordinating with relevant internal stakeholders
• Partner with R&D leaders to define capability needs for service and product improvements

Requirements:

• Bachelor's degree or equivalent professional experience.
• 3+ years experience in successfully driving Customer Success Management or Account Management in the Automotive freight-forwarding and/or time critical freight space.
• Deep understanding of the freight forwarding and automotive spaces.
• Fluency in English and preferably one of the following languages: Hungarian, Romanian, Polish, Bulgarian
• Comfortable managing a portfolio of strategic accounts, holding regular business reviews and partnering with customers to understand their business goals and helping establish a transformational Business Roadmap.

• Strong understanding of the global Automotive industry and its players.

• Customer-focused mindset with a passion for delivering exceptional service.

• Strong analytical and problem-solving skills.
• Experience communicating complex concepts to a variety of audiences verbally and in writing.
• Serve as a trusted point of contact, utilizing empathetic listening to understand and address customer pain points.
• A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes.
• The desire and ability to roll up your sleeves and get into the trenches on a regular, ongoing basis.
• Driven team player looking to exceed personal and team goals, innovate systems and process, and uphold a first class company culture.

Core Values:

• We are One Team. We believe we all accomplish more when we are working together.

• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.

• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.

• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.

• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members. 

With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.

Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics. 

Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.