Senior HR Operations Specialist

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall:At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

About the role:

As Senior HR Operations Specialist for EMEA, you'll lead payroll and HR operations across multiple countries, ensuring accuracy, compliance, and exceptional support for our global team. You'll work on exciting projects to enhance systems, streamline workflows, and drive meaningful improvements in HR processes.

Your mission @ Aircall:

Manage employee lifecycle processes, including onboarding, probation, and offboarding.

Maintain and update HRIS systems with employee data and support reporting needs.

Ensure compliance with labor regulations and company policies across all HR operations.

Act as a point of contact for employee queries related to payroll, benefits, and HR policies.

Support audits by preparing required documents and records related to HR operations.

Manage end-to-end international payroll operations ensuring accurate and timely salary delivery.

Work with our payroll provider to ensure payroll processes align with local labor laws, tax regulations, and company policies.Facilitate seamless payroll transitions during onboarding and offboarding.

Maintain accurate employee records while safeguarding sensitive data.

DesirableExperience in Global-country HR operations.

Experience with HR tools.

Fluency in English is required; proficiency in additional regional languages is a plus.Excellent analytical and problem-solving skills.

Strong organizational skills to manage deadlines across multiple time zones.Exceptional communication skills to work effectively with cross-cultural teams and stakeholders.

Qualifications and Skills:

Required:5+ years of HR experience, or equivalent qualifications.

Excellent organizational skills and attention to detail.

Proficiency in HRIS tools (e.g., BambooHR or similar).

Preferred:Experience in a tech or multinational environment.

Familiarity with international payroll processes.

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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