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Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
About the Role: We are seeking a dedicated team player to join our Sydney office. The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer-facing experience is key - this position will be the perfect start to skyrocketing your sales career. All in all, this role enables high energy, motivated team players to develop consultative sales skills and grow professionally. You will work closely with Account Executives (AE) on the APAC market. You will engage inbound prospects via chat and over the phone, to qualify them before passing them to an AE. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the APAC market.
Key Responsibilities:
- Serve as the first point of contact in the sales cycle to filter and qualify top-of-funnel, inbound leads over the phone and chat
- React quickly to sales leads via email, phone, and chat communication at a high volume
- Represent Aircall with professionalism and dignity at all times, and communicate product information to a wide variety of buyer personas
- Highlight Aircall product features and business advantages to raise curiosity and interest
- Assist APAC Account Executives to boost the sales cycle: booking demos and meetings, and documenting activities in Salesforce
- Continuously learn and uplevel skills and stay aware of industry trends
Qualifications:
- Fluent English speaker, fluency in another language is a plus
- Skilled communicator: you’re an extremely clear and direct communicator, take a consultative approach, and have excellent verbal and written communication skills
- Working knowledge of CRM systems and a willingness to learn even more: Our tech stack is Intercom and Salesforce
- Experience working in a customer-facing position, preferably in sales, waiting tables, bartending, retail, campus services, phone banking, or experience at a tech company or SaaS start/scale up!
- A team spirit mindset with the desire to continuously grow and learn, you want to be #1, but you want your teammates to be #2, 3, 4, 5, and 6!
- Ability to thrive in a fast-paced startup environment: you remain flexible, nimble, and agile as well as calm and even keeled
- Attention to detail, organizational skills, and superior time management skills: you can ruthlessly prioritize and juggle competing tasks and multiple deadlines
- Ability to be autonomous, take initiative, and truly own your own success. Our team is hard-working, resourceful, and confident… and not afraid of a challenge! They will do everything they can to get the answer to questions they don’t know
- A team spirit mindset with the desire to continuously grow and learn
- An enthusiastic and positive attitude! This might be the single most important point, even if it’s the last
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