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Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
Based in Berlin we are looking for engaged and passionate Associate Customer Success Managers to work on the DACH Market.
About the team: Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!
Key Responsibilities
- Grow and nurture a portfolio of customers for the DACH market by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up selling.
- Maximise your portfolio’s expansion while minimising churn risks and contraction and impacts on customer satisfaction.
- Own and manage renewal activities to execute a timely and profitable contract renewal.
- Gather customer product feedback to help shape and define the product roadmap.
- Develop and automate our processes, practices & tools.
- Define and determine customers strategies focusing on client satisfaction and Aircall growth.
Qualifications
- Fluency in German is mandatory.
- Bi lingual in English is required.
- Previous experience in a sales and/or CSM position is required.
- Comfortable managing several tasks and issues in a fast-paced environment.
- Experience in SaaS industry is mandatory.
- Passion for consistently providing excellent customer experience.
Based in Berlin we are looking for engaged and passionate Associate Customer Success Managers to work on the DACH Market.
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!
Additional information: Candidate Privacy Notice here.
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