Writing Operations Lead

Overview

Airbnb is seeking a Writing Operations Lead to drive scalable content operations across our global programs. You will partner with product, policy, marketing, and design teams to define writing standards, workflows, and governance that ensure high-quality, consistent, and timely content across the platform.

Responsibilities

• Build and optimize writing operations processes, style guides, and governance.
• Lead cross-functional collaboration with product, growth, and policy teams to deliver excellent content.
• Define metrics and dashboards to measure writing performance and impact.
• Train and mentor junior writers and editors.
• Manage content calendars, briefs, and project pipelines.
• Identify opportunities to automate workflows through tooling and automation.

Qualifications

• 6+ years in writing operations, content strategy, or editorial operations; experience in marketplace/platform environments is a plus.
• Strong project management, process design, and cross-functional collaboration skills.
• Excellent writing and editing abilities with meticulous attention to detail.
• Experience with content management systems and data-driven decision making.
• Ability to operate in a fast-paced, globally distributed environment.
• Bachelor’s degree or equivalent.

Nice to have

• Familiarity with Airbnb products or platform content guidelines.

About Airbnb

Airbnb is a community-driven platform redefining travel. The Writing Operations Lead will help scale our content operations to support policies, listings, and experiences globally.