Manager, Global Instructional Design

Overview

Airbnb is seeking a Manager, Global Instructional Design to lead the evolution of our global learning programs. In this role you will build scalable, high-impact instructional experiences that empower teams around the world to perform at their best. You will lead a cross-functional team of instructional designers and collaborate with product, design, engineering, and people operations to design, develop, and implement curricula that support onboarding, skill development, leadership, and performance. This is a remote role that requires collaboration with teams globally while maintaining a strong focus on results and user experience.

Responsibilities

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• Lead and mentor the global instructional design team; set strategy, roadmap, and priorities.
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• Partner with product, design, engineering, and L&D to create scalable curricula and learning experiences across the lifecycle (onboarding, upskilling, leadership development).
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• Define and implement design standards, patterns, and governance for instructional content and assessments.
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• Build and maintain a robust content library; curate and reuse assets for efficiency.
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• Oversee the development of e-learning modules, workshops, job aids, and simulations using appropriate authoring tools.
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• Ensure accessibility and inclusive design across all programs.
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• Apply data and analytics to measure learning impact, retention, time-to-proficiency, and business outcomes; report results to stakeholders.
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• Manage external vendors and budgets; oversee timeline and quality control.
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• Facilitate cross-functional collaboration and influence leadership on learning strategy.
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Qualifications / Requirements

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• 8+ years of experience in instructional design and learning & development, including management of teams.
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• Demonstrated success in building global learning programs for fast-growing organizations.
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• Strong experience with e-learning tools (e.g., Articulate 360, Storyline) and LMS platforms; ability to design for remote and distributed workforces.
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• Excellent written and verbal communication; ability to partner across product, design, engineering, and people operations.
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• Data-driven mindset with ability to analyze learning metrics and iterate based on results.
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• Experience in creating accessible and inclusive learning experiences; knowledge of accessibility standards (WCAG).
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• Willingness to collaborate in a fully remote, globally distributed environment.
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Nice to have

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• Familiarity with Airbnb's mission and product areas; experience in hospitality, travel, or marketplace platforms.
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About Airbnb

Airbnb is a global online marketplace that connects people with unique travel experiences. This role offers the opportunity to influence how thousands of Airbnb employees grow and develop their skills in a remote-first, globally distributed organization.