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customer service logistics edi sops air freight📋 Description
- Coordinate end-to-end air shipments with airlines, trucking, and terminals.
- Handle data entry, Mawb/Hawb, and EDI submissions per SOPs.
- Provide timely invoicing and verify subcontractor invoices.
- Deliver strong customer service and resolve queries.
- Escalate irregularities to seniors and ensure compliance.
- Maintain compliance with international shipping regulations and SOPs.
🎯 Requirements
- Bachelor’s degree in logistics, supply chain, or related field.
- 1–2 years’ experience in air operation or freight/logistics.
- IATA Certification.
- Strong written and spoken English.
- Detail-oriented, structured, eager to learn global ops.
- Customer-focused; responsive to queries and service.
🎁 Benefits
- Growth path to Senior Associate, Team Leader, or Account Management.
- Training from global logistics experts.
- Hands-on exposure to international logistics systems.
- Work with a fast-growing international company.
- Opportunity to develop in air freight operations.
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