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data analysis chatbot ai workflow design ai training📋 Description
- Build and optimize Sierra AI conversational journeys; manage context and branching.
- Translate workflows into structured, testable AI journeys the agent can run.
- Identify agent gaps via data analysis; design, test, iterate solutions.
- Own the full lifecycle: identify, design, build, test, monitor, improve.
- Analyze contact data, containment rates, and sentiment to guide decisions.
- Collaborate with Product & Engineering to scope AI capabilities.
🎯 Requirements
- 2+ years in AI training, support ops, convo design, or related
- Hands-on with AI tools—customer-facing chatbot/AI agent
- Data-driven problem identification, prioritization, and measurement
- Strong written communication: journeys, docs, workflows, prompts
- Cross-functional collab with Product & Engineering; in-office Mon-Thu in Houston
- Bias for action; don’t wait for perfect information
🎁 Benefits
- Stock options + 401(k) with 4% match
- Medical, dental, and vision coverage + FSA options
- Unlimited PTO + company holidays
- Up to 12 weeks of paid parental leave (after 6 months)
- Life insurance + short/long-term disability coverage
- Work From Anywhere Month + meeting-free weeks yearly
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