Related skills
customer success saas workflows prompts automation📋 Description
- Own end-to-end delivery of AI agents from scoping to launch and iterate.
- Define agent workflows, prompts, and behaviors for real customer needs.
- Hands-on agent configuration, testing, and tuning for quality.
- Lead delivery-focused customer engagements from discovery to launch readiness.
- Monitor live agent performance and customer feedback for improvements.
- Drive measurable impact on customer outcomes and ROI.
🎯 Requirements
- 2–5+ years in solutions delivery, customer success, or similar roles.
- Experience with AI-powered systems, prompts, workflows, or automation.
- Ability to break down ambiguous problems into executable requirements.
- Strong communication with both technical and non-technical stakeholders.
- Ownership mindset with bias toward action.
- Background in B2B SaaS or platform products.
🎁 Benefits
- Competitive salary
- Remote (ET zones) or Hybrid (3 days/week NYC office)
- Medical, dental, and vision benefits
- 401(k) plan + Match
- Flexible PTO
- Opportunity to build at the ground floor of a high-growth company
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!