Interact with public sector customers via tickets and Slack; troubleshoot issues.
Collaborate with Product/Engineering to reduce bugs and improve features.
Scale the support org by building scalable processes and tooling.
Maintain high response times and service levels in a fast-paced env.
Hybrid work model with relocation assistance for new hires.

🎯 Requirements

8+ years in user ops, technical support, or similar roles.
Scripting in Python to automate tasks; familiarity with OpenAI tools.
Expert-level SaaS troubleshooting; rapid understanding of new tech.
Strong problem solving, communication, and root-cause analysis.
Thrives in ambiguity, adaptive, eager to learn and grow.
Bachelor's degree in CS/Engineering or equivalent (preferred).

🎁 Benefits

Relocation assistance provided.
Hybrid work model: 3 days in office per week.
Be part of OpenAI’s first post-AGI support team.

🚚 Relocation support

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