Own Fin AI agent in Intercom: train, optimize, and improve responses.
Manage Gamma's Help Center; ensure content accurate, organized, and AI-friendly.
Design automated workflows across the support stack; implement Fin procedures; iterate using performance data.
Track automation metrics and translate findings into recommendations.
Partner with Product, Design, and Marketing to align content with launches.

🎯 Requirements

2+ years in customer support; strong tooling understanding for scale.
Experience crafting AI prompts; basic API/integration knowledge.
Hands-on with Intercom or Zendesk; experience creating help content.
Strong analytical skills; data-driven decision making.
Curiosity, process improvement mindset; able to work independently.
Experience at a startup or high-growth company (nice to have).

🎁 Benefits

In-office 4–5 days/week in SF; option to work from home.
Benefits and equity included.
Flexible remote work when focus matters most.

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