Lead post-sale technical relationship and advise on deployment, adoption, value
Own account health, adoption velocity, and technical deployment across portfolio
Conduct enablement and configuration sessions across the product portfolio
Identify and validate use cases by embedding with customer teams to map workflows
Translate objectives into adoption roadmap with milestones and KPIs
Partner with Solutions Architecture, Product, Engineering and Research to align teams

🎯 Requirements

8+ years in technical customer-facing roles (TA, GenAI, SaaS)
Experience with education institutions is preferred
Hands-on knowledge of OpenAI APIs, SDKs, embeddings, and fine-tuning
Translate technical concepts into clear business language
Embed with customers to map workflows and adoption challenges
Strong project and program management to lead multi-workstream initiatives

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