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crm saas accountmanagement genai expansion📋 Description
- Build relationships with AI/ML practitioners and executives to drive adoption and expand usage.
- Conduct discovery to understand goals, share vision, demonstrate capabilities, propose solutions.
- Collaborate with Solutions Engineering and Application Engineering to address complex needs and ensure smooth implementation.
- Run onboarding workshops and training sessions for customers.
- Run business reviews to show value and identify expansion opportunities.
- Own expansion and renewal sales cycle across your book.
🎯 Requirements
- 2+ years as a Customer Success Manager in SaaS.
- Proven track record of expansion and upsell in SMB/Mid-Market; bonus for selling AI/ML or data infra software to VP/C-suite.
- A self-starter and customer-first mindset with limited process environments.
- Exceptional organizational skills to manage multiple relationships.
- Strong communication skills for articulating observations and fostering collaboration.
- Proven ability to demo technical products and translate value into tailored solutions.
🎁 Benefits
- Remote-first with monthly WFH coworking stipend.
- Medical, dental, vision, and 401(k) benefits.
- Unlimited PTO and generous parental leave.
- Equity package included.
- Remote-first with optional NYC/SF offices.
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