Related skills
account management customer success saas stakeholder management ai📋 Description
- Build relationships with AI/ML users to drive adoption and expansion.
- Conduct discovery to understand goals and tailor solutions.
- Collaborate with CS Eng to address needs and relay feature requests.
- Run workshops and training during onboarding and for new features.
- Run QBRs to demonstrate value and identify opportunities.
- Monitor usage and align with Account Management and execs on health and upsell.
🎯 Requirements
- 3+ years as a SaaS Customer Success Manager.
- A self-starter able to thrive with limited process.
- Excellent organizational skills to manage multiple relationships.
- Strong communication for articulating observations and collaboration.
- Proven ability to demo products and translate value into solutions.
- Thrive in fast-paced, customer-first environments; bonus: AI/ML/GenAI familiarity.
🎁 Benefits
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Unlimited paid time off.
- Generous parental leave; mental wellness support.
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