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account management customer success saas renewals workshops📋 Description
- Build and deepen relationships with AI/ML users to drive adoption and expansion.
- Conduct discovery with customers to understand goals and propose tailored solutions.
- Collaborate with Customer Success Engineering to address needs and ensure smooth implementation.
- Run workshops and training during onboarding and new functionality.
- Run QBRs to demonstrate value and strengthen customer partnerships.
- Proactively monitor product usage to gauge account health.
🎯 Requirements
- 3+ years of experience as a Customer Success Manager in SaaS.
- Self-starter mindset with ability to thrive in limited process environments.
- Excellent organizational skills to manage multiple customer relationships.
- Strong communication to articulate observations and foster cross-team collaboration.
- Proven ability to demo technical products and translate value into solutions.
- Bonus: Familiarity with AI/ML workflows or GenAI technologies.
🎁 Benefits
- Medical, dental, and vision coverage
- 401(k) plan
- Unlimited PTO
- Generous parental leave
- Mental and wellness support
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