Related skills
account management customer success saas workshops genai📋 Description
- Build relationships with AI/ML users to drive adoption.
- Conduct discovery to align goals and propose tailored solutions.
- Collaborate with CS Eng to address complex needs and implement.
- Lead onboarding workshops and training for new features.
- Run QBRs to demonstrate value and identify opportunities.
- Monitor product usage to gauge account health and renewal potential.
🎯 Requirements
- 3+ years as a SaaS Customer Success Manager.
- Self-starter in limited-process environments.
- Strong organizational skills to manage multiple accounts.
- Excellent communication across teams.
- Ability to demo tech and tailor solutions.
- Bonus: Familiarity with AI/ML workflows or GenAI.
🎁 Benefits
- Remote-first company with a WFH stipend for coworking.
- Open offices in NYC and SF Bay Area for in-person work.
- Medical, dental, and vision coverage.
- 401(k) plan with company match.
- Unlimited paid time off and parental leave.
- Mental health and wellness programs.
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