Related skills
data analytics powerpoint cx_interactions📋 Description
- Serve as focal point for developing data structures for automated CX analysis across channels.
- Validate data structures to ensure precision and recall standards.
- Test evolving research tools that support data structures.
- Provide feedback to Research and Product on tooling and data integration with CEA products.
- Work with client requirements to understand new requests and feasibility.
- Some team members may work directly with clients as Subject Matter Expert on data solutions.
🎯 Requirements
- 5+ years in consultative account/program management with BI analytics and data viz.
- Experience building and analyzing datasets for operational outcomes.
- Experience developing and quantifying operational recommendations.
- Excellent English communication, oral and written.
- Ability to create polished PowerPoint presentations for varied audiences.
- Ability to multi-task and meet deadlines amid competing priorities.
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