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low-code salesforce ai chatbots llm📋 Description
- Design and build AI workflows, chatbots, and copilots for Support.
- Translate business needs into scalable automation with low-code tools.
- Own the AI service delivery architecture and core tech stack integration.
- Collaborate with SMEs, leadership, and IT to define requirements.
- Improve self-service outcomes and customer satisfaction via AI interfaces.
- Maintain technical blueprints, prompt libraries, and workflow maps.
🎯 Requirements
- 6+ years in Support Ops or technical CX in B2B SaaS.
- Hands-on with conversational AI, LLM prompts, and low-code automation.
- Deep experience with Salesforce/Service Cloud ecosystems.
- Excellent cross-functional communicator across product, eng, and vendors.
- Focused on usability, automation, and customer journeys.
- Data-driven with ability to spot bottlenecks and report outcomes.
🎁 Benefits
- Equity and comprehensive benefits package.
- Mental health and wellness benefits.
- Career coaching and professional development.
- Inclusive family-building benefits.
- Long-term retirement plans.
- In-office culinary options for dietary needs.
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