Related skills
ai zendesk workflow design self-service openclaw📋 Description
- Handle tickets and phone support in Zendesk across Wonderschool products.
- Own aggressive SLAs and uphold them.
- Monitor needs surfaced by OpenClaw and Hermes AI; ensure nothing falls through.
- Own CSAT and NPS as personal scorecards.
- Build and operate AI-powered support workflows using Lorikeet, OpenClaw, and Hermes.
- Design self-service paths that resolve issues before they reach the queue.
🎯 Requirements
- Zendesk experience; manage support across Wonderschool products.
- Build and operate AI workflows with Lorikeet, OpenClaw, Hermes.
- Turn tickets into product requirements; write clear briefs.
- Own CSAT and NPS metrics; drive improvements.
- Lead a two-person team; influence engineering, product, operations.
- Strong customer empathy; comfortable phone support.
🎁 Benefits
- Market salary with equity.
- Benefits.
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