Related skills
artificial intelligence large language models conversational ai enterprise technology agentic ai📋 Description
- Partner with customers to understand challenges, goals, and tech
- Identify AI use cases with impact on CX and ops
- Lead discovery workshops to surface AI opportunities
- Define pilot scope and measurement criteria with stakeholders
- Develop roadmaps aligning AI with business objectives
- Be SME on agentic AI, conversational AI, and CX tech
- Collaborate with Designers and Engineers for smooth handoffs
- Present recommendations to senior stakeholders (C-suite/VP)
- Contribute to thought leadership and NiCE Cognigy consulting methodology
🎯 Requirements
- 5+ years in consulting/pre-sales/advisory in enterprise tech (AI/CX)
- Strong AI/automation knowledge: LLMs, conversational AI, agentic workflows
- Ability to articulate business value from tech investments
- Experience facilitating workshops with enterprise customers
- Excellent communication translating tech for non-technical audiences
- Commercial acumen; build trusted customer relationships
- Experience across multiple verticals (finance, retail, healthcare, telecoms) a plus
- Familiarity with contact centre ops or customer service environments desirable
🎁 Benefits
- Global, growth-focused, fast-paced, collaborative team
- Career opportunities across roles, disciplines, locations
- NiCE-FLEX hybrid: 2 days in office, 3 days remote
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