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ai evaluation llm retrieval fine-tuning📋 Description
- Build and ship AI agents and platforms for Ramp CX.
- Own development and deployment of internal AI products and automations.
- Drive rapid adoption of AI workflows by Ramp’s CX team.
- Define quality standards for AI agents and human operators.
- Enable teams to leverage internal AI stack and improve systems.
- Define dashboards and evaluation frameworks for AI performance.
🎯 Requirements
- 5+ years in product mgmt, applied AI, or product ops shipping AI at scale.
- Hands-on AI: prototype, ship, iterate AI tools; Cursor/Claude/ Codex.
- Core LLM concepts: prompting, fine-tuning, embeddings, retrieval, eval.
- Operational empathy: partner with sales, CX, finance, risk to deliver AI solutions.
- Customer obsession: keep the customer front and center when building tech.
- Strong communicator: write docs, train teams, translate tech to non-tech.
🎁 Benefits
- Flexible PTO
- Unlimited AI token usage
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Relocation support to NYC or SF (as needed)
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