AI Data Strategist - Customer Success

📋 Description

• Strategic partner to Care Ops, VoC, and R&D to turn data into impact.
• Bridge unstructured feedback with structured data to surface gaps.
• AI-powered analysis using Snowflake Cortex, Python, and LLMs to derive insights.
• Create an Insight-to-Action Playbook with prompt libraries and analytics playbooks.
• Experiment with Purpose: iterate AI experiments tied to business outcomes.
• Independent lead; navigate ambiguity and present data-backed recommendations to execs.

🎯 Requirements

• 6+ years in analytics, data science, or BI in high-growth environments.
• Proficient in SQL; Snowflake experience a plus.
• AI/LLM savvy: use tools to analyze unstructured data.
• BI tooling: dashboards in Sigma, Looker, Tableau.
• Data science basics: regression, classification, clustering for business problems.
• Technical communication: bridge data work to business outcomes.

🎁 Benefits

• Hybrid work model balancing in-person collaboration with flexibility.
• Total rewards package includes benefits and equity (if eligible).
• Access to AI tools across disciplines to build faster and higher quality.
• Diversity, Equity, and Inclusion is baked into our culture.