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customer support analytics ai chatbots llm📋 Description
- Operate AI-powered support tools (chatbots, LLMs, automation)
- Refine prompts and automation logic to boost AI performance
- Ensure AI delivers accurate, brand-aligned support
- Reduce manual workload via automation and workflow improvements
- Track SLA adherence, resolution time, and CSAT
- Collaborate with Product/Engineering to improve in-app UX
🎯 Requirements
- 3–6+ years in Customer Support, Customer Success, or Support Operations
- Experience supporting global B2C products (mobile apps, SaaS, or digital platforms)
- Strong written and spoken English communication
- Experience working across multiple time zones and international customer bases
- Solid understanding of support processes, SLAs, and handling complex/escalated cases
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