AI Conversation Designer, Customer Support

📋 Description

• Own day-to-day chatbot intents and knowledge: build, QA, iterate.
• Own end-to-end taxonomy and intent architecture; gaps mapping.
• Run rolling QA program and drive refinements.
• Keep chatbot knowledge up to date for accurate support.
• Launch new intents and knowledge with QA testing.
• Partner with technical teams to configure tooling & integrations.

🎯 Requirements

• 3+ years of conversation design experience with UX copy knowledge.
• Proven chatbot design experience; use data to show ROI.
• Strong operational rigor: QA programs, knowledge freshness, backlog.
• Strong cross-functional execution: partner with SMEs/product/CX.
• Metrics mindset; deep data to inform design and prioritization.
• Experience with Decagon, Ada, Sierra, or using generative AI for support automation.

🎁 Benefits

• Competitive cash compensation, equity, and benefits
• Equal opportunity employer and inclusive culture
• Accommodations for disabilities and flexible work arrangements
• Collaborative, growth-focused culture