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analytics nlp ai llms nlu📋 Description
- Lead development and optimization of conversational AI agents across modalities.
- Own end-to-end lifecycle of AI agents: prompts, conversation design, testing, deployment.
- Drive improvements in agent performance via KPIs and analytics.
- Partner with teams to drive automation that reduces contact volume while preserving quality.
- Develop and maintain documentation for AI agent workflows and processes.
- Monitor and troubleshoot AI agent behavior across flows; escalate issues as needed.
🎯 Requirements
- 3-5 years in conversational AI or chatbot roles.
- Hands-on experience with conversational AI platforms and NLU/NLP concepts.
- Proficiency in conversation design: intent mapping, utterance training, fallbacks.
- Strong analytical skills to interpret conversation logs and dashboards.
- Excellent written communication to craft clear bot responses.
- Able to collaborate cross-functionally and translate requirements.
🎁 Benefits
- A fast-paced and collaborative environment.
- Learning and development allowance.
- Competitive cash and equity compensation, and opportunity for advancement.
- 100% medical, dental, and vision coverage.
- Up to $25K reimbursement for fertility, adoption, and parental planning services.
- Flexible PTO policy.
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