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data analysis customer service ai cross-functional collaboration📋 Description
- Drive AI involvement and resolution rates to improve CX.
- Collaborate with AI designers, knowledge managers, and analysts on roadmap.
- Design, implement, and monitor AI convo flows with Fin-First mindset.
- Use data and customer feedback to enhance bot flows.
- Work cross-functionally to craft clear conversational journeys.
- Test new AI features and provide feedback to development.
🎯 Requirements
- 3+ years handling complex customer interactions.
- 1+ years with the Intercom platform, workflows, and Fin AI Agent.
- Deep understanding of Fin AI Agent tech and CX platforms.
- Proven ability to leverage AI and automation for performance.
- Strong communication, adaptable to diverse audiences.
- Passion for staying current with AI trends.
🎁 Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
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