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ai prompt engineering customer experience data-driven conversational ai📋 Description
- Drive business results by improving AI involvement rates, resolution rates, and AI CX Score.
- Collaborate with AI designers, AI Knowledge Managers, and AI Systems Analysts on a roadmap.
- Ideate, create, implement, and monitor AI and automation improvements in customer journeys with Fin-first mindset.
- Use historical data and customer feedback to enhance automation and bot flows.
- Work cross-functionally with stakeholders to design clear conversational journeys.
- Employ data-driven decisions to define best practices in AI design.
🎯 Requirements
- 3+ years of experience handling complex customer interactions and troubleshooting.
- 1+ years working with the Intercom platform, workflows, and Fin AI Agent.
- Deep understanding of the technology behind Fin AI Agent and customer experience platforms.
- Proven ability to leverage AI and automation for performance improvements.
- Strong communication skills, adaptable to diverse audiences and capable of navigating sensitive conversations.
- A passion for staying current with AI industry trends.
🎁 Benefits
- Competitive salary and equity in a fast-growing startup
- Pension scheme with 4% match
- Health and dental insurance for you and dependents
- Flexible paid time off
- Paid maternity leave and 6 weeks paternity leave
- Cycle-to-Work Scheme with secure bike storage
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