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salesforce saas ai api voip📋 Description
- Engage with customers to understand problems, needs, and goals.
- Lead requirements gathering, configuration, testing, rollout, adoption.
- Design and configure Five9 apps with third‑party integrations.
- Lead technical sessions and be a trusted advisor to decision makers.
- Manage pre‑sales SOW: requirements, effort, and target solution.
- Communicate effectively with internal and external stakeholders.
🎯 Requirements
- Bachelor's degree in CS, Engineering, or related field.
- 3-5 years in Professional Services: implementation/config in cloud/telephony.
- Excellent verbal and written English communication.
- Knowledge of hosted SaaS, VoIP, IVR, and call center practices.
- Knowledge of digital engagement channels (Email, Chat, SMS).
- Willing to travel up to 10% nationally; possible international travel.
🎁 Benefits
- Inclusive, team-first culture.
- Equal opportunity employer.
- Global impact serving customers worldwide.
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