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json nlp rest dialogflow ivr📋 Description
- Engage with customers to understand problems, needs, and goals.
- Lead requirements gathering, configuration, testing, rollout, and adoption.
- Design and configure Five9 apps for each client's needs, with third-party integrations.
- Communicate effectively with internal and external stakeholders.
- Lead technical sessions and advise decision makers on Five9 platform.
- Handle pre-sales SOWs from creation to design handoff; assess business requirements and effort.
🎯 Requirements
- Bachelor’s degree in CS/Engineering or related field.
- 3–5 years in Professional Services implementing cloud/telephony solutions.
- Strong English verbal and written communication.
- Knowledge of hosted SaaS, VoIP, IVR, and call center practices.
- Familiar with digital engagement channels: email, chat, SMS.
🎁 Benefits
- Inclusive, diverse team culture
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