Engage with customers to understand problems, needs, and goals.
Lead requirements gathering, configuration, testing, rollout, and adoption.
Design and configure Five9 apps with Salesforce, Epic, ServiceNow, HubSpot.
Provide configuration advice and issue resolution on the Five9 product.
Lead technical sessions and become a trusted advisor to decision makers.
Handle pre-sales SOW: gather requirements, estimate effort, and document target solution.

🎯 Requirements

Bachelor's degree in CS/Engineering or equivalent.
3-5 years in Professional Services Implementation and config in cloud/telephony.
Strong English verbal and written communication.
Knowledge of hosted SaaS, VoIP, IVR, and call center practices.
Knowledge of digital engagement channels (Email, Chat, SMS).
Willing to travel up to 10% nationally with possible international travel.

🎁 Benefits

Five9 Shares
Bonus Scheme
10% Flex Benefit
Meal Allowance
Medical Insurance
25 day Annual Leave + Public Holidays

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